Nick Kellock, Executive Vice President & COO

Company: Concord Hospitality
Member Since: 2001
Headquarters: Raleigh, NC
Summary: Provides management services for over 3,000 Associates, 80 hotels and 10,000 guestrooms and suites throughout the United States and Canada.
Number of Properties: 80
Brands: Courtyard by Marriott,  Crowne Plaza, Fairfield Inn & Suites, Four Points Sheraton, Hampton Inn, Hilton Garden Inn, Hyatt, Holiday Inn, Marriott Hotels and Resorts,  MainStay Suites, Renaissance,
Residence Inn, SpringHill Suites

“It’s one thing to say price is good, but that doesn’t really help unless you have real buy-in and compliance.”

Why B.E.

“It’s less time-consuming and easier to work with then any of the other major platforms that are out there.”

Reporting and information feeds are timely, reliable, accurate and easily accessible.

“It’s one thing to say price is good, but that doesn’t really help unless you have real buy-in and compliance.  You get the buy in because it’s easy to use and you get compliance because of the tracking.” 

Supplier compliance with Concord across their entire hotel portfolio is 83%+ and the B.E. platform was optimized particularly during the worst recessionary period.

Trusted Advisor

“They have a great group of people who do systemically work with us on all levels.”

Concord transitions many new hotels into their system that come from other management groups, and then adds them to the B.E. platform.  The comprehensive support and training at both corporate and property levels is ongoing and in “a spirited partnership”.

“It’s a good relationship and we value the aptitude and partnership which is so important in this kind of business.”

Benefits

“Other General Managers who have switched to this platform after they’ve been brought into Concord have claimed it’s much easier to use than previous platforms they’ve worked with.”

“Even if we found that the pricing impact itself was identical to others, or even if it was fractionally better or worse, I don’t think we would leave B.E. based on where things are today, simply because they invest time and effort into the relationship and time and effort into our people.”

How Much Can B.E. Save You?

Give us an idea about your hotels (i.e. limited service, full service, etc) and number of rooms, and we’ll show you how much you can save.

Hear Nick’s thoughts on main improvements