BuyEfficient

JOB DESCRIPTION: This position supports the Strategic Contracting department providing analytical services and business intelligence as well as offering same to other internal departments.

REPORTS TO: Vice President Strategic Contracting 

QUALIFICATIONS:

• Bachelor degree from an accredited ...

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Title:  Member Services Representative I (Full time, Non-exempt)

Reports to:  Supervisor, Member Services

Role Summary:

• Develop and maintain ongoing mastery of BuyEfficient Platform and other BE technologies
• Answer and assist with customer support calls and emails with respon...

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Role Summary:

• Requires 80% Travel
• Responsible time travel management and associated expenses
• Responsible for set up of all aspects of new accounts
• Conduct on-site and on-line training sessions, realize acceptance of BE technology evidenced by forecasted spend goals
• Facilitate presentations and provide on-going education & assistance to accounts
• Initiate personal visits to drive spend and compliance for assigned area properties
• Maximize spend through documented plans and actions
• Review quarterly spend penetration metrics with growth accounts
• Assist with various companywide projects 
• Maintain on going knowledge of BuyEfficient technology, vendor programs, CRM and other BE technologies
• Support strategic account manager with specified accounts to meet business development goals
• Identify challenges and concerns from customers, elevate if necessary
• Responsible for compliance and spend for assigned hotels.
• Assist in account collections efforts

Reports to: Director, Strategic Development & Marketing

Role Summary:

1. Secure new Member accounts with focus on medium to large accounts and large independent hotels within guidelines of development fees and transactions fees.  Through C level relationships identify new Members key business objectives to drive successful launch and participation ramp-up for post year one “handoff” to Corporate Member support (currently Account Management).
2. Based on assigned Spend Penetration initiatives increase current Member account(s) to optimal 80%+ optimal level of participation.  Leverage internal resources as identified to help achieve optimal level of participation for both new Members signed, and Spend Penetration Initiatives.
3.  Perform other duties as assigned.