Title: Member Services Representative I (Full time, Non-exempt)
Reports to: Supervisor, Member Services
Role Summary:
-
Develop and maintain ongoing mastery of BuyEfficient Platform and other BE technologies
-
Answer and assist with customer support calls and emails with responsiveness, timeliness and courtesy
-
Identify and resolve challenges and concerns expressed by customers, elevate if where appropriate
-
Assist with various company projects
-
Assist with accounting functions as assigned
-
Develop and maintain ongoing knowledge of BuyEfficient vendor programs
-
Monitor and maintain EDI accounts
-
Provide support on holidays or weekends when required
Core Competencies:
-
Highly effective verbal and written communication skills to all levels
-
Team player that will take the initiative to get things done
-
Excellent computer skills; Proficiency in Microsoft Outlook, Word and Excel
-
Ability to multi-task in a fast-paced environment
-
Knowledge of hospitality purchasing and/or Food & Beverage experience
-
Understanding of supply management within the hotel industry
-
Must be flexible, detail oriented, and possess strong interpersonal skills
Education and Experience:
2 plus years of general hospitality industry related experience
