Member Services Representative I

Posted by Jared on Jun 28, 2011 under

Title:  Member Services Representative I (Full time, Non-exempt)

 

Reports to:  Supervisor, Member Services

 

Role Summary:

 

  • Develop and maintain ongoing mastery of BuyEfficient Platform and other BE technologies
  • Answer and assist with customer support calls and emails with respon...

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Account Representative

Posted by Jared on Mar 30, 2011 under

Role Summary:

  • Requires 80% Travel
  • Responsible time travel management and associated expenses
  • Responsible for set up of all aspects of new accounts
  • Conduct on-site and on-line training sessions, realize acceptance of BE technology evidenced by forecasted spend goals
  • Facilitate presentations and provide on-going education & assistance to accounts
  • Initiate personal visits to drive spend and compliance for assigned area properties
  • Maximize spend through documented plans and actions
  • Review quarterly spend penetration metrics with growth accounts
  • Assist with various companywide projects 
  • Maintain on going knowledge of BuyEfficient technology, vendor programs, CRM and other BE technologies
  • Support strategic account manager with specified accounts to meet business development goals
  • Identify challenges and concerns from customers, elevate if necessary
  • Responsible for compliance and spend for assigned hotels.
  • Assist in account collections efforts

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